Wednesday, May 6, 2020

Multinational Organization-Free-Samples for Students Myassignment

Question: Discuss about the Multinational Organization. Answer: Introduction The aim of the topic is to state about a multinational organization which carries out operations in different countries such as Australia, India, Oman and other countries. However problem lies in the fact that the manufacturers of the organization which distribute the equipments of agriculture to the international and local clients, faces communication problem. In total, the organization has 8000 employees in the five countries, yet the company is facing certain business communication problems. The challenges that the company is facing are about timely communication to all the clients and staffs, the breakdown in the communication from the top management and staff, front line manager and vice verse. There are also feedbacks from the clients to bring improvements in the quality of the product and also the proper understanding of the local language. There are also lacks of development in the literacy of digital and in some of the countries with the using of social media by not able to communicate properly. Therefore, in this regard, it is important to point out the strategies which can be carried out by the organization to the different employees and the ways should be adopted to find out the relevant ways to interact with the people as well. In this regard, the different organizations communication procedures would act as a boosting effect to the this multinational organization which would also further help out to remove the communication obstacles and remove them accordingly. Good practices There are certain good practices which are practiced by the other organizations in terms of carrying out the effective means of communication (Shokley, 2014; Miller Barbour, 2014). There are certain organizations such as Crown Resorts and Bilabong which are the multinational companies of Australia who practices this effective means of communication (Rajhans, 2012). Crown resort multinational organization follows certain effective means of communication through the usage of proper video conferencing to the staffs and this also helpful to communicate the staffs from the top management (Goetsch et al., 2014; Richmond, McCroskey Powell, 2012; Dasgupta et al. 2012) The same process is followed by Bilabong organization. These organizations also follow electrical methods such as contacting the employees via sending email which further improves the communication and helps to overcome the obstacles between the head office and the employees (Eisenberg, Goodall Tretheway, 2013). The companies also handle the customers who have less knowledge in the field of technology. Crown Resort uses acronyms and also they make sure that they identify the acronyms properly (Knapp, Vangelisti Caughlin, 2014; Ulmer et al 2013; Evans et al 2017). Both the organizations have branches in the different countries with maximum digital literacy rate. Therefore, the staffs do not face any kinds of problems while trying to wage interaction with the head office (Evans et al., 2017) The using of curiosity of the cultural awareness is also one of the important aspects of the multinational organization. Bilabong understood the customers well and that is why they prefer giving value to the written words rather than practicing the oral statements with the people coming from the low- cultural contexts and the people belong from high- cultural contexts they take information from the contexts of the messages, prefers indirectness and also ambiguity (Austin Pinkleton, 2015; Kinloch Metge, 2014) The clients who are working on behalf of the organization carries knowledge of curiosity of understanding people of different culture. Bilabong send its clients to the other parts of the world who are multilingual and can easily communicate to the nat ives regarding their feedbacks and using of the perfect communication skills. Both the organizations follow upward communication and downward communication. The upward communication consists of feedbacks from the employees and clients through the process of video conferencing or email procedures as mentioned before (Neves Eisenberger, 2012). These communications are thoroughly followed by the organizations. The organizations have the staffs from all around the world therefore, it is not very difficult to carry out communication on the basis of local languages with the customers while communicating with them (Suttle, 2014). Initially Bialbong faced numerous troubles in understanding the local languages of the domestic clients, understanding the requirements; they started recruiting the people from all around the world and now the flow of business have become quite smooth (Hackman Johnson, 2013; Hwang, 2012; Couldry, 2012; Hirst, Harrison Mazepa, 2014; Bull Borwn, 2012). Crown resorts maintain the different websites of the personal communication such as podc asts, blogs and also teleconferences which are acting as important strategies for carrying out the effective communication (Carbaugh, 2013; Landis Brislin, 2013; Bonvillain, 2013; Salminen Kankaanranta, 2012). Therefore, these are the important good practices of the company which are being practiced accordingly to make their workplace communication a better place. Therefore, in this, it is important for the mentioned multinational organization to carry out work forces in a very systematic ways and these strategies are important to carry out the various workforces in a much more effective manner (Matsumoto Hwang, 2013; Knapp, 2014). Future Strategies By utilizing the transmission model which describes the messages between sender and the decoder. The messages contain a relevant content and structure. The sender sends the message through a channel of communication and where the receiver responds to the messages to the sender. Therefore, in this respect, through the maintenance of the proper channel, the sender can send messages to the receiver; the receiver would decode the message and send the responds. However, the noises might create greater troubles such as mechanical troubles which already caused problems to the organization in terms of waging a proper communication. Hence, following this model properly, it is ensured that certain problems can be solved for the multinational organization (Liu, jin kuch, 2012). Timely communication to all staffs and client can happen through the certain strategies For Staffs: To maintain information with the staffs the organization must devise a solution based on social collaboration that gives the employees enter a communication based on single platform. This types of platform means that the work or sharing of information can be integrated through the productivity apps, which allows the communication to happen in a specific time which involves problem solving and decision making process from any parts of the world. Such as skype communication is another video conferencing app which can be utilized well by the company in order to come in contact with the staffs (Shokley, 2014; Miller Barbour, 2014). For clients: To maintain a timely communication to all clients, the video calls, the using of podcasts or blogs or the ratings can be best available for them to understand the receivers reaction. Even if they face any problems they can contact the head offices via the use of email or any other video conferencing. An online forum must be created separately for both staffs and clients so that they can share the workings with each other, they can work on the projects and also on the different floors of the various countries who are residing in the different time zones. Communication breakdown from top management to staff in the front line and vice versa It has been found from the front line staffs that they claim to receive the messages of the digital company. It has been stated that more than 60% of the front line staffs do not have a company email inbox and also most of them do not have access to intranet (Carbaugh, 2013; Landis Brislin, 2013; Bonvillain, 2013; Salminen Kankaanranta, 2012). Therefore to manage the better communication with the front line staff and top management, social platforms are necessary for carrying out higher quality application of mobile apps just to ensure the information of the company at every location through using tablet or smart phones. With the using of API, which connects the employees with the top management through only one platform and single log- in session. In this way both the management and the front line staffs are engaged in setting feedbacks and a communication can also happen vice versa. By sung the Communication Model of Barnlund, the sender and receiver are connected reciprocally. Feedbacks from Clients Feedbacks from clients are an important part of a communication model. It is the response that a sender is sending after receiving in the messages in the form of context and delivery of products. Therefore, response should be taken into account accordingly to maintain a healthy conversation and this also in turn would determine the quality of the products that their staffs are selling (Suttle, 2014). In this respect, proper feedbacks forms are necessary to reach out to the clients through the process of mailing system or rather distributing the survey forms from the shops from where they are buying. The questions in the feedbacks should be given in such a way that it is directly addressing the concerns of the customers regarding the quality of the equipments that they are using. In this way the multinational organization can easily follow the basic rules and regulations to address the customers feedback and work on the quality and services accordingly. In this aspect, concurrency con trol model can be utilized which would state about the negative and positive aspects of the messages based on the communication and how it would leave an impact on the workings of the organization (Suttle, 2014). Issues of Local Language: Issues of local language poses important threats to the shops of a foreign based company. The multinational organization must recruit staffs from the countries of Vietnam, India and Nigeria so that the people of those countries can interact with the people well and help the organization to sell the products. In this case, the organization must start recruiting more regional staffs more to improve the system of the communication (Salminen Kankaanranta, 2012) Other than this, the foreign based staffs can also learn the local languages in order to keep proper contact with the customers of that particular country. Therefore, it is important to for the multinational organization to give training to the foreign based staff as well to learn local languages in order to communicate with the customers properly. Language barrier is actually a factor which causes much social problems and misunderstandings to understand the relevancy of the multinational companies (Salm inen Kankaanranta, 2012). Cross Cultural Communications: The cross cultural communications include the concepts of the low context and high context. The high context people talks about those who believe in many unspoken knowledge and they can be transferred through the means of communication. The people from the countries such as Saudi Arabia gives importance to a longer term relations and also loyalty, also the fewer rules which needs to be structured properly (Matsumoto Hwang, 2013). Low Context states about a lots of information which is exchanged in an explicit manner and nothing much implicit or hidden. People who belong to low context cultures belong from United Kingdom who believed in the relationships based on short term, follows rules and regulations closely and they are basically task oriented (Matsumoto Hwang, 2013). In order to understand whether the colleagues of the organization are high context or low context which would further helps the organization to adopt the style of communication and also construct stronger relations with the customers? There are certain misunderstandings which evolved out of exchanging information with the customers and also shorter contacts because of the less availability of the information provided. People from lower context, the organization can provide the meanings more explicitly. To understand the wants about the people from higher and low context culture, it is important for the organization can conduct the cross-cultural training programs which incorporate the waging of communication across the cultures and also getting involved to manage the international teams who are working in the other parts of the world. Addressing Digital Illiteracy and Limited using of social media: In the countries like, Vietnam, Oman and Nigeria, the communication problems are causing greater barriers for the people and also for the head office to address the problems accordingly (Matsumoto Hwang, 2013). The social media is restricted in these kinds of environment where maximum is government regulated. Therefore, in this regard, there have been partial benefits provided to the MNC and its branches to deal with the difficulties of communication with the clients. Also in terms of digital literacy, Countries like Nigeria is lacking behind, in terms of the digital literacy. Therefore in this context, the Company in order to make its communication smooth, the companies in these countries can make different pamphlets, and offering discount coupons and survey reviews would enable the company to flourish more through the traditional basis of communication (Matsumoto Hwang, 2013). Conclusions and Implications: To conclude, it could be stated that the MNC must utilize the future strategies to work on the levels of the communication. The communication barriers are the important characteristics when it comes to the working of the Multi National Company in the other parts of the world. Therefore, the MNC must take care of the different strategies and work on the communication link with the other staffs residing in the other parts of the earth. The useful lessons which can be derived from the topic is that how the other companies address the issues of the communication. The other two organizations of Australia improved on its communication models and applied them accordingly. However, the MNC in order to make its business flourish, certain models and strategies as mentioned in the report has to be used. The topic teaches the importance of the communication which needs to be take place in the workplace and en effective communication would rather carry out positive vide and success to the working s of the organizations. Through the utilization of the different models, the company can specify the workings of the company and make the environment of the company amicable. References Austin, E. W., Pinkleton, B. E. (2015).Strategic public relations management: Planning and managing effective communication campaigns(Vol. 10). Routledge. 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